Terms and conditions of use of the website
In order to guarantee the proper functioning of our website www.kalihoteles.com and offer you a quality service, we set out below the conditions that govern its use. The use of this site implies acceptance by users of these conditions, which they agree to read carefully. The owner of this website reserves the right to modify, add or delete part of these conditions at any time, so it is important that the user reads this text carefully on each of his visits, as it may undergo modifications. .
Ownership of the website
The commercial entity Lectus Hotelera S.A. is the owner of this website. of C.V. domiciled at Avenida José Martí No. 178, Col. Escandón, 11800, CDMX, México, Tel: +52(55) 5515 1299 and provided with CIF LHO150705FQ6, and registered in the Commercial Registry of Mexico – Mexico
Service description
Information related to the activity, products and services of the owner of the website is offered on this website.
Intellectual and Industrial Property
The industrial and intellectual property rights related to the elements that appear on this website, such as: brands, trade names, logos, domain names, photographs, texts, etc., are the property of the owner of the website or third parties. and are protected by national and international laws.
The unauthorized use of these elements (images, text, logos, or any other material that appears on the web) such as reproduction, publication, modification, addition, deletion , or any other activity that is carried out without express authorization from the owner of the website will constitute an effective violation of the legislation regarding intellectual and industrial property, and other applicable laws.
Contents
The owner of the website reserves the right to make any modifications it deems appropriate to the products or services offered through this website, without prior notice.
The offers will be valid only during the period established in the advertising, or failing that, for as long as they remain accessible to the recipients of the service for effective contracting.
Limitations of use
This website is for your personal and never commercial use. It is prohibited to modify, copy, distribute, transmit, reproduce, publish, market, sell or any other activity that may be carried out with the content of this website, not even citing the sources, unless with the written consent of the owner of the site.
The user guarantees that they will not use this website for illegitimate purposes or purposes prohibited by these conditions.
Users are expressly prohibited from violating or attempting to violate the security measures established for the proper functioning of the website, including, but not limited to: accessing information or data of a reserved nature that is not intended for the use of the visitor, sending of viruses, mass sending of email (spamming). The violation or attempted violation of the security of the system or of the reserved information will give the right to the owner of the site to pursue this activity and demand the purification of civil or criminal liabilities, if applicable.
Links
The owner of the site will not be responsible for the information contained in third-party pages that can be accessed through hypertext links (links) located on this website. The existence of links on this website is for informational purposes only.
Personal data protection
The owner of the site guarantees compliance with the Law on Protection of Personal Data Held by Private Parties and complementary regulations, in relation to the processing of personal data obtained through this website.
The confidentiality of communications is also guaranteed. of users through this website.
Responsabilidad
The website owner will not be liable for:
Interruptions in the availability of information caused by Internet disconnection, network failures, force majeure events, or causes beyond the owner’s control. Damages caused by computer viruses. Consequences arising from the improper use of the website content by users.
The website service may be interrupted, with justification, without giving rise to claims by the user, for reasons of security, maintenance, updates, or restructuring of IT resources to improve the service.
The user is responsible for the communications they make through the website, as well as for the data they enter, and therefore for any consequences that may arise, such as entering false or incorrect data. The website owner disclaims all responsibility arising from the exchange of information between users through the site, as well as the responsibility for statements disseminated, which lies with those who make them.
Advertising on the website
In the event that third-party advertising is included on this website, such as banners, links, pop-ups, etc., the advertising companies declare that they comply with the regulations regarding intellectual and industrial property. Therefore, they will be solely responsible for the images, texts, logos, and information contained in such advertising.
Breach of conditions
The website owner reserves the right to pursue civil or criminal liability against any individuals or legal entities that breach any of the established conditions.
Applicable law and jurisdiction
As a general rule, the relationships between the website owner and its users and customers, arising from the contracting of products and services contained on this website or from the conditions established for its proper use, will be governed by Mexican law and subject to the jurisdiction of the Courts of the Republic of Mexico
General terms and conditions of contracting
RELEVANT AND IMPORTANT INFORMATION: Carefully review the details of your reservation as well as the content of these general terms and conditions before proceeding to acceptance.
Check-in time at the accommodation: 14:00 hrs.
Check-out time from the accommodation: 1:00 PM.
Cancellation policy
The reservation made may be canceled through the following methods:
– Through the website, if the reservation was originally made through that medium.
– email: reservaciones.escandon@kalihoteles.com (Kali Escandón), reservaciones.ciudadela@kalihoteles.com (Kali Ciudadela), reservaciones.centro@kalihoteles.com (Kali Centro).
– Vía telefónica: +52(55) 5515 1299 (Kali Escandón) +52(55) 5521 9594 (Kali Ciudadela) o +52(55) 5521 7879 (Kali Centro).
Los gastos bancarios generados por la anulación de la reservación correrán invariablemente a cargo del cliente.
Reservation modification policy
The modification of the reservation may be requested up to 24 hours before the check-in date.
The request can be made through the following methods:
email: reservaciones.escandon@kalihoteles.com (Kali Escandón) reservaciones.ciudadela@kalihoteles.com (Kali Ciudadela) reservaciones.centro@kalihoteles.com (Kali Centro).
– By phone: +52(55) 5515 1299 (Kali Escandón), +52(55) 5521 9594 (Kali Ciudadela), or +52(55) 5521 7879 (Kali Centro).
In any case, the reservation locator number must always be provided.
The success of the modification will depend on the hotel's availability at the time the request is made.
The entity responsible and owner of this website is Lectus Hotelera S.A. de C.V., located at Avenida José Martí No. 178, Col. Escandón, 11800, CDMX, Mexico, with tax identification number LHO150705FQ6.
The user accepts these general terms and conditions and agrees to them, understanding and comprehending them in their entirety.
3. Formalisation of the contract
The contract is formalized at the same time as the confirmation of service availability, the acceptance of the general terms and conditions by the contracting party, and payment via credit card through the bank's payment gateway. Transactions are encrypted using a secure payment system endorsed by the bank; this environment ensures that credit card information will not be intercepted and therefore will not be accessed by anyone other than the bank responsible for processing the customer's payment instructions.
The reservation price includes only the services chosen and detailed in the reservation form. Upon completing the reservation, you will receive a confirmation of the reservation and the terms and conditions of the contract, which were provided during the online booking process, at the email address you provided.
The reservation confirmation, which contains the confirmation number as well as the reservation details, should be kept by the user to present upon arrival at the hotel.
The website owner reserves the right to reject or request additional information for reservations that do not pass the security checks established in our e-commerce system.
Promotions will be valid only during the period specified on the website, or if not specified, for the time they are accessible to customers for the effective booking of the service.
The website owner reserves the right to modify these general terms and conditions at any time and without prior notice by posting the new terms on this site.
If any clause included in these terms is declared, either wholly or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, with the general terms and conditions remaining in effect in all other respects. The affected provision or part of it will be considered as if it were not included.
The contracting parties expressly and voluntarily submit to the jurisdiction and courts of the Republic of Mexico for the resolution of any conflicts arising from the interpretation and application of this contract. The applicable law will be Mexican law.