Privacy Notice of KALI HOTELES
Entities Responsible for the Processing of Personal Data:
KALI HOTELES operates under two legal entities:
- LECTUS HOTELERA, S.A. de C.V. (for KALI Escandón and KALI Centro), with a fiscal address at Av. José Martí 178, Col. Escandón, C.P. 11800, Miguel Hidalgo, Mexico City.
- HOTEL FORNOS, S.A. de C.V. (for KALI Ciudadela and KALI La Raza), with a fiscal address at Revillagigedo 92, Col. Centro, C.P. 06070, Cuauhtémoc, Mexico City.
For any questions or clarifications regarding the processing of your personal data, please contact us at the email address: avisodeprivacidad@kalihoteles.com.
Purposes for Processing Personal Data:
We collect the following personal information when you make a reservation, check-in at our hotels, or use our services:
- Full name
- Address
- Contact phone number
- Email address
- Official identification documents (INE, passport)
- Information about your stay(dates, preferences, etc.)
- Credit or debit card details (for reservation or payment purposes)
The personal data we collect will be used for the following purposes:
Primary Purposes:
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- Provide lodging services, customer service, invoicing, reservation management, and any other activities related to hotel operations.
- Make, manage, and confirm reservations.
- Facilitate your check-in and stay at our hotels.
- Billing and payment processing.
- Provide requested services, including room service, gym access, parking, and others.
- Comply with legal obligations, such as reporting guests to the relevant authorities when necessary.
Secondary Purposes: Informar sobre promociones, descuentos, eventos especiales, actividades de marketing y enviar encuestas de satisfacción.
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- Inform you about promotions, discounts, special events, marketing activities, and satisfaction surveys.
- Send you promotions, discounts, or relevant information about our services.
- Conduct satisfaction surveys.
- Contact you to inform you of changes to our policies or terms.
Personal Data Collected:
We may collect data such as full name, phone number, email address, payment and billing information (RFC), nationality, reservation details, room preferences, as well as other data necessary to meet contractual and legal obligations.
Use of Digital Media and CCTV:
KALI HOTELES uses closed-circuit television (CCTV) cameras on its premises solely for the purpose of security and protection of its customers, employees, and facilities. The footage captured by the cameras will be stored confidentially and will only be accessed via a court order or by a government authority for specific legal purposes, and will not be disclosed or used for any other purpose.
Ethical Principles and Human Rights:
KALI HOTELES guarantees that information obtained through the use of CCTV, digital media, or any other source of personal data will not be used for purposes that violate fundamental human rights principles, such as violence, discrimination, harassment, or any behavior that undermines the dignity of individuals. KALI HOTELES is committed to non-discrimination and respect for the integrity of all its guests, employees, and collaborators.
Data Processing through Digital Media and Call Center:
This privacy notice also applies to personal data collected through phone calls, WhatsApp chats, messages sent via third-party applications (such as Facebook, Instagram, or other social networks), as well as data collected through KALI HOTELES’ CONTACT CENTER. This data may be used to offer personalized service, manage requests and reservations, as well as for follow-up and customer service purposes.
Data Processing for Administrative and Recruitment Purposes:
KALI HOTELES will collect and process personal data from candidates participating in recruitment processes, as well as from employees for internal administrative purposes.
The data collected in this context will be used for:
- Evaluation of candidates during the selection process.
- Generation of employment contracts.
- Payroll and benefits administration.
- Management of employee files.
- Compliance with legal obligations in labor matters.
We may also collect information about employment history, academic qualifications, personal references, and data for payroll and benefits administration.
Data Transfers:
Your personal data may be transferred without your consent in cases provided by law, such as:
- Competent authorities requiring it for legal reasons.
- Companies collaborating in the provision of requested services, such as payment processors and marketing agencies.
- Labor and social security authorities, in compliance with KALI HOTELES’ legal obligations regarding labor and social security matters.
ARCO Rights (Access, Rectification, Cancellation, and Opposition):
You have the right to access, rectify, cancel, or oppose the processing of your personal data. To exercise these rights, you can contact us via:
- Email: avisodeprivacidad@kalihoteles.com
- Phone: +52 (55) 4170 8433
Security Measures:
KALI HOTELES implements administrative, physical, and technical security measures to protect the personal data we collect. Our systems are designed to prevent unauthorized access and ensure data confidentiality.
User Consent for Data Processing and Transfer:
By providing your personal data to KALI HOTELES, you declare that the information is truthful, current, and accurate. You acknowledge that you are responsible for the accuracy of the information provided and agree to keep it updated at all times. Furthermore, you agree to hold KALI HOTELES and its legal entities harmless from any claims, demands, or legal proceedings arising from errors in the personal data provided, whether due to omission, inaccuracy, or falsehood.
Modifications to the Privacy Notice:
We reserve the right to modify this privacy notice at any time. Any changes will be published on www.kalihoteles.com (Last updated, October 2024).
Contact:
For more information about this privacy notice or the processing of your personal data, you can contact us via avisodeprivacidad@kalihoteles.com or at +52 (55) 4170 8433.
