KALI Hotels: Website Terms and Conditions and Operations of KALI HOTELS.

1. Purpose and Acceptance of Terms

By using this website, you agree to the present Terms and Conditions, which are applicable to the relationship between the user and KALI HOTELS.
This website is owned by the KALI HOTELS group, which is detailed as a hotel group operating under two companies:

• LECTUS HOTELERA S.A. DE C.V., responsible for the hotels KALI ESCANDÓN and KALI CENTRO, located at Av. José Martí No. 178, Col. Escandón, C.P. 11800, Mexico City, Mexico.

• HOTEL FORNOS, S.A. DE C.V., responsible for the hotels KALI Ciudadela and KALI La Raza, located at Revillagigedo 92, Col. Centro, C.P. 06070, Mexico City, Mexico.

2. Intellectual and Industrial Property

The intellectual and industrial property rights over the contents of this website, including trademarks, trade names, logos, photographs, texts, and domain names, are the exclusive property of KALI HOTELS.
Unauthorized use of these elements, including reproduction, publication, modification, or any other action without express consent, is strictly prohibited. Violation of this prohibition may result in legal actions in accordance with national and international intellectual property laws.

3. Contents and Modifications

KALI HOTELS reserves the right to make any modifications or updates to the products, services, or prices offered on this website without prior notice. Offers and promotions will be valid only during the period specified on the website, and their availability is subject to the dates indicated for effective contracting.

4. Limitations of Website Use

This website is intended exclusively for personal and non-commercial use. Any action involving the modification, copying, distribution, transmission, reproduction, or commercialization of the contents of this site without prior written authorization is prohibited.
Users may not attempt to breach the security measures established on this site. Any attempt to access restricted information or to send viruses or spam will be investigated, and, if applicable, the corresponding legal actions will be taken.

5. External Links

The KALI HOTELS website may contain links to third-party websites for informational purposes only. KALI HOTELS is not responsible for the information contained on such sites and does not endorse their content.

6. Advertising

If this website contains third-party advertising, the advertisers are responsible for ensuring that they comply with current regulations on intellectual and industrial property, and they are solely responsible for the content published in their advertisements.

7. Cancellations, Modifications, and Liability

7.1 Cancellations and Modifications of Reservations
Cancellations and modifications of reservations must be made at least 24 hours in advance by 1:00 PM on the day before your arrival. If this deadline is not met, the reservation will be subject to additional charges according to the most updated rate.
If the reservation was made through a third-party platform (referred to as OTAs – Online Travel Agencies, such as Booking or Expedia, among others), modifications or cancellations, receipts, vouchers, and other needs must be managed directly with the corresponding platform. However, the hotel will be available to guide the guest at all times.

Room Occupancy: If the reserved or assigned room is not vacated by the stipulated check-out time, the hotel may apply additional charges.
Room Changes: If a room change is required, this change will be subject to availability and current rates.

7.2 Force Majeure Situations
The hotel will not be responsible for the cancellation of reservations, events, or services affected by force majeure situations, such as weather, geophysical, or health conditions that may compromise the safety of guests and staff. In these cases, cancellations will be subject to the current cancellation and modification policies, and the hotel's responsibilities will be limited.

7.3 Use of Facilities and Responsibilities
Guests and occupants of our properties are obligated to maintain the hotel facilities in optimal conditions. Any damage caused to furniture, facilities, or equipment will be the responsibility of the guest and must be financially compensated according to the cost of repair or replacement.
It is strictly prohibited to alter public order, the environment, common areas, or rooms. The consumption of prohibited substances, carrying weapons, and behaviors that threaten the safety, integrity, or respect of other guests or hotel staff will result in restricted access to our facilities and may lead to reports to the competent authorities.

7.4 No Smoking Policy
In accordance with current public health regulations in Mexico City, the hotels of the KALI HOTELS group are 100% smoke-free, including tobacco-related products such as vapers. Any violation of this policy will be sanctioned with restricted access and additional charges caused by fines or restrictions. This measure complies with the Official Mexican Standard NOM-028-SSA2-2009 and local legislation in Mexico City that promotes smoke-free spaces.

7.5 Declaration of Valuables
It is the guest's responsibility to declare valuable items (jewelry, expensive electronic devices, important documents, etc.) at the reception upon check-in so that the necessary measures for their protection can be considered. The hotel will not be responsible for damages, losses, or theft if the existence of such items is not previously declared.

7.6 Parking
The use of parking is free exclusively for registered guests. KALI HOTELS is not responsible for total or partial theft, as well as losses or damages to vehicles or auto parts during the stay.

7.7 Dining Areas and Allergies
If you have food allergies or dietary restrictions, it is important to notify the hotel staff before consuming food in our restaurants or dining areas. If omitted, the hotel will not be responsible for any reaction or incident related to your health. Medical attention will be the responsibility of the guest and their companions.

7.8 No Pet-Friendly Policy
KALI HOTELS does not allow pets in its facilities. We reserve the right of admission in case of attempting to enter with animals.

7.9 Registration of Companions
It is mandatory to register all individuals who will stay and accompany the guest at the reception upon arrival (check-in). Only individuals registered in your reservation may enter the hotel. If changes are needed, you must inform us in advance and in writing (email) or through third-party platforms (referred to as OTAs – Online Travel Agencies, such as Booking or Expedia, among others).

7.10 Proof of Entry to the Country
The hotel does not issue proof of entry to the country. If any government entity requires information related to the stay or reservation, it must be formally requested from the hotel through an institutional email or official letter, and the hotel will have up to 30 natural days to respond. If this situation arises from third-party platforms (referred to as OTAs – Online Travel Agencies, such as Booking or Expedia, among others), please kindly address it directly through the contact means of said platforms.

7.11 Use of the Gym
The use of the gym facilities is the guest's responsibility. The hotel is not responsible for injuries or accidents that occur due to improper use of the equipment.

8. Transportation Service (Transfer)
The passenger transfer service is operated by external providers who coordinate with the hotel but are not part of our direct operations. The hotel is not responsible for the safety or negotiations between guests and these operators, nor for any inconvenience arising from their use, such as accidents, delays, public safety issues, or natural disasters. Any agreement or negotiation made with transportation operators will be solely the responsibility of the requester. Additionally, the use of this service does not justify a delay in your check-in; you are requested to arrive on time and in proper form at the hotel to avoid additional charges to your reservation.

9. Minors Policy and Right of Admission
Minors must be accompanied by a guardian or legal representative. KALI HOTELS reserves the right of admission if inappropriate behavior or conditions that affect the tranquility and safety of other guests are detected. Any unauthorized entry may result in the cancellation of the reservation.

10. Conduct Responsibility
The guest must maintain appropriate conduct during their stay. Excessive alcohol consumption, fights, physical or verbal aggression is prohibited. If any of these behaviors occur, the hotel reserves the right to cancel the reservation and take legal action if necessary. Aggressive, violent, or inappropriate behavior, as well as excessive alcohol consumption, are prohibited.

Capture of Images or Videos: Taking photos or videos of other guests without their consent is prohibited. If caught, KALI HOTELS reserves the right to deny access to the hotel or cancel your stay without any responsibility and without refundable fees.

Alcohol Consumption: Excessive alcohol consumption is prohibited in the hotel. If a guest is found to be intoxicated or behaving inappropriately, the hotel reserves the right to cancel their reservation. Likewise, the consumption of alcoholic beverages in hallways, public areas, parking lots, and unauthorized areas is prohibited.

Inappropriate Access: If the guest or their companions arrive intoxicated or under the influence of drugs, the hotel reserves the right to deny access.

11. Lost Items
Lost items by guests will be kept for a maximum period of 30 days, after which the hotel will not be responsible for their disposal. Likewise, the hotel will not handle or send lost items under any circumstances.

12. Issuance of Tax Receipts
The issuance of tax receipts must be requested directly at the hotel reception, providing the necessary information. Local taxes applicable to the reservation will be charged according to current legislation. The issuance of tax receipts must be requested at the time of check-in.

13. Formalization of the Contract
The lodging contract is formalized at the time of confirming the service availability and making the corresponding payment through the secure payment gateway. KALI HOTELS guarantees the protection of the information provided by the user through encryption systems and the proper handling of their personal data. See our "Privacy Notice" at www.kalihoteles.com.

14. Validity of Promotions
Promotions will be valid only during the period specified on the website or while they are accessible for contracting.
These terms and conditions are applicable to all mentioned properties. If any additional validation or verification not contemplated in this document is required, it must be addressed directly by the Front Desk staff at the corresponding hotel.

15. Applicable Law
The rates, promotions, and regulations contained on this website are subject to Mexican legislation and are valid only within the Mexican Republic.

Promotional Terms and Restrictions of KALI Hotels

1. Reservation Channels:
All KALI Hotels promotions are exclusive for reservations made through the official channels of KALI Hotels. This includes:

• The official KALI Hotels website: www.kalihoteles.com

• Direct contact through the provided phone numbers and emails for each property:

• KALI La Raza: Phone: 5555833237, email: front.laraza@kalihoteles.com

• KALI Escandón: Phone: (55) 5515 1299, email: reservaciones.escandon@kalihoteles.com

• KALI Ciudadela: Phone: (55) 5521 9594, email: reservaciones.ciudadela@kalihoteles.com

• KALI Centro: Phone: (55) 5521 7879, email: reservaciones.centro@kalihoteles.com

• KALI Hotels Contact Center: WhatsApp +52 33 1383 9066

• KALI Ciudadela Contact Center: +52 55 9990 7879

• KALI Centro Contact Center: +52 55 4170 8433

• KALI Escandón Contact Center: +52 55 9990 7833

• KALI La Raza Contact Center: +52 55 9990 7789

• KALI Hotels Contact Center Email: contactcenter@kalihoteles.com

2. Promotion Validity:
Each promotion has a specific validity, detailed in the promotion conditions. The start and end dates will be clearly specified in each promotion. Promotions are only valid during the established period and cannot be applied outside these limits.

3. Discounts and Applications:
The discount or promotional benefit will only be valid if the corresponding promotional code is applied and the specific conditions of each promotion are followed. The benefit is non-refundable and non-exchangeable for cash, and it is only applicable to the rates and products specified in each promotion.

4. Exclusivity and Non-Combination:
Promotions are exclusive and cannot be combined with other offers, discounts, or additional benefits, unless otherwise indicated in the promotion conditions. Each promotion can only be applied once per reservation.

5. Non-Refundable (Rate):
Promotions are non-refundable. Consumers have the right to request the cancellation or modification of their reservation in accordance with KALI Hotels' cancellation policies. Cancellations or changes must be made within the established period for each type of rate and promotion.
Exception: In case of exceptional situations such as medical emergencies, force majeure, or unforeseen events, and in accordance with the Federal Consumer Protection Law, KALI Hotels will evaluate each case individually.

6. Cancellation Policy:
In case of cancellation, the cancellation policies of each hotel will apply. Promotional rates are generally non-refundable, but in exceptional situations, such as medical emergencies or force majeure, customers may contact KALI Hotels to review the possibility of a modification or refund, as permitted by the Federal Consumer Protection Law.

7. Right to Complain to PROFECO:
Consumers have the right to file complaints with PROFECO (Federal Consumer Protection Agency) if they believe their rights have been violated during the reservation process or in the application of these promotions, in accordance with Article 32 of the Federal Consumer Protection Law.

8. Limitation of Liability:
KALI Hotels is not responsible for direct, indirect, or incidental damages arising from the use of promotions. Promotions are subject to availability and may be modified or canceled without prior notice in case of unforeseen situations.

9. Modification or Termination of Promotions:
KALI Hotels reserves the right to modify, suspend, or cancel any promotion at any time, for reasons it deems appropriate. In case of cancellation of a promotion, consumers will be informed promptly and may choose to cancel their reservation or use another promotional benefit, if possible.

10. Exclusion of Liability:
KALI Hotels will not be responsible for typographical, calculation, or programming errors in the publication of promotions. If price or condition errors are detected, KALI Hotels is committed to informing the consumer and offering the best available alternative within the limits permitted by law.

11. Confidentiality and Protection of Personal Data:
Personal data collected through promotion reservations will be treated in accordance with the Federal Law on Protection of Personal Data Held by Private Parties. Personal data will be used exclusively for purposes related to the reservation and promotion and will be protected as stipulated in KALI Hotels' Privacy Notice.

Legal Basis
These Terms and Conditions comply with the provisions of the Federal Consumer Protection Law (LFPC) and PROFECO regulations, ensuring that consumer rights are respected and that promotions are conducted transparently, clearly, and fairly. Key points of the LFPC that apply include:

• Article 7 of the LFPC: Provide clear and accurate information at all times about promotions, prices, and conditions.

• Article 10 of the LFPC: Prohibition of abusive clauses and ensuring that promotion conditions do not harm the consumer.

• Article 32 of the LFPC: Consumer's right to file complaints with PROFECO if they believe their rights have been violated.

• Article 6 of the LFPC: Promotions must be respected as offered, without changes that harm the consumer.